cv4 Privacy Policy
Your privacy is important to us. This Privacy Policy explains exactly what personal data cv4 collects, how it is used, who it may be shared with, and the rights you hold over your own information as a player on the cv4 platform.
This Privacy Policy ("Policy") applies to all users of the cv4 website at cv4.asia and all associated services, including the cv4 mobile platform, live casino, sports betting, slots, keno, and payment interfaces. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
By registering an account or continuing to use the cv4 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the cv4 platform. We reserve the right to update this Policy at any time; the effective date of the current version is shown above.
How cv4 Protects Your Data
1. What Personal Data We Collect
cv4 collects personal data in several categories depending on your interaction with the platform. The following outlines each category, the specific data points collected, and why they are required.
2. How We Use Your Personal Data
2.1 Account Management
Your identity and contact data are used to create and maintain your cv4 account, authenticate your login sessions, communicate account updates and security alerts, and respond to account-related support requests. Without this data, cv4 cannot provide you with a personal account on the platform.
2.2 Payment Processing
Financial data is used to process your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), to verify that payment methods are registered in your name, and to maintain transaction records for audit purposes. cv4 does not store full card numbers; card payments are processed by the card network's own secure gateway.
2.3 Identity Verification and Fraud Prevention
Identity and financial data are used to verify that you meet the minimum age requirement of 21 years, to detect and prevent fraudulent activity (including multi-accounting and bonus abuse), to comply with anti-money-laundering (AML) obligations, and to screen accounts against self-exclusion and sanctions lists. This processing is necessary for cv4 to operate a safe and compliant platform.
2.4 Platform Improvement
Technical and gaming activity data are used in aggregate and anonymised form to analyse platform performance, identify popular games and features, resolve technical errors, improve user experience, and develop new products and services. cv4 does not use individually identifiable gaming data for behavioural profiling for marketing purposes without your separate consent.
2.5 Responsible Gaming Monitoring
Gaming activity data — including session length, bet frequency, deposit patterns, and loss history — is monitored by cv4's responsible gaming systems to identify potential indicators of problem gambling behaviour. Where such indicators are detected, cv4 may proactively contact the player, apply cooling-off measures, or refer the player to responsible gaming resources. This processing is carried out in the interests of player welfare and platform integrity.
2.6 Marketing Communications
With your explicit consent at the point of registration (or at any subsequent point), cv4 may use your contact data to send you promotional emails or SMS messages about bonuses, new games, seasonal offers (such as Eid promotions or Pohela Boishakh specials), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.
3. Legal Basis for Processing
cv4 processes your personal data on the following legal grounds:
- Contractual necessity — processing required to perform the contract between you and cv4 (i.e., to operate your account, process payments, and deliver gaming services).
- Legal obligation — processing required to comply with applicable law, including age verification, AML obligations, and record-keeping requirements.
- Legitimate interests — processing carried out for cv4's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics, where these interests are not overridden by your rights.
- Consent — processing carried out on the basis of your freely given, specific, informed, and unambiguous consent, principally in the context of marketing communications. You may withdraw consent at any time.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files placed on your device by the cv4 platform when you visit the website. They allow the platform to recognise your device, remember your preferences, keep your session active while you are logged in, and collect anonymous statistical data about how the platform is used.
4.2 Types of Cookies Used
- Strictly necessary cookies — essential for platform operation (e.g., session authentication, maintaining your logged-in state, keeping your account balance display current). These cannot be disabled.
- Functional cookies — remember your preferences such as language settings, last-played games, and display preferences. May be disabled without preventing access to the platform.
- Analytics cookies — collect anonymous, aggregated data about page visits, session duration, and feature usage to help cv4 improve the platform. No personally identifiable data is stored in analytics cookies.
- Security cookies — used to detect and prevent fraudulent login attempts, session hijacking, and other security threats.
4.3 Managing Cookies
You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your cv4 account. Instructions for managing cookies are available in the help documentation of your specific browser.
5. Sharing Your Personal Data
Who We May Share Your Data With
cv4 does not sell your personal data. We may share your data only in the following strictly limited circumstances:
- Payment service providers — bKash, Nagad, Rocket, Upay, and card processors receive only the data required to process your specific transaction.
- Game studios and content providers — third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session identifiers to manage game rounds; they do not receive your identity or payment data.
- Identity verification providers — KYC and age-verification service providers receive identity documents solely to complete verification on cv4's behalf and are contractually prohibited from using this data for any other purpose.
- Fraud prevention and security services — data may be shared with anti-fraud service providers to protect the platform and its users from financial crime.
- Legal and regulatory authorities — cv4 will disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law or a valid legal order. cv4 will, where legally permissible, notify affected users of such a disclosure.
6. How Long We Keep Your Data
cv4 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:
- Active account data (identity, contact, financial, gaming activity) is retained for the full duration of your account's active status.
- Post-closure account data is retained for a minimum of 5 years following account closure to satisfy AML record-keeping obligations and to resolve any outstanding disputes.
- Transaction records are retained for a minimum of 7 years for financial audit and regulatory compliance purposes.
- Support communications are retained for 3 years following the resolution of the relevant support interaction.
- Marketing consent records are retained for as long as the consent remains active plus 3 years after withdrawal, to demonstrate lawful processing.
Upon expiry of the applicable retention period, your personal data is securely deleted or permanently anonymised.
7. Your Data Protection Rights
As a cv4 user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].
8. Data Security Measures
cv4 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data in transit between your device and cv4 infrastructure;
- Encryption at rest for all sensitive personal and financial data stored on cv4 servers;
- Access controls — personal data is accessible only to cv4 personnel with a specific operational need, governed by role-based access permissions;
- Intrusion detection and prevention systems monitoring cv4 infrastructure around the clock;
- Regular security audits and penetration testing of the cv4 platform and supporting infrastructure;
- Secure password hashing — account passwords are stored only as salted cryptographic hashes; cv4 personnel cannot retrieve your plain-text password.
In the event of a data breach that is likely to affect your rights or freedoms, cv4 will notify affected users promptly and take all reasonable steps to contain and remediate the breach.
9. Protection of Minors
The cv4 platform is strictly restricted to individuals aged 21 years and above. cv4 does not knowingly collect or process personal data belonging to persons under the age of 21. If cv4 becomes aware that it has collected data from a person under 21, that account will be suspended immediately, all data collected will be deleted as soon as legally permissible, and any funds held will be processed in accordance with our standard procedures for underage account closure. If you believe a minor has registered on the cv4 platform, please notify us immediately at [email protected].
10. Contact and Complaints
10.1 Privacy Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or cv4's handling of your personal data, please contact the cv4 support team directly. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Contact email: [email protected]. Please include your registered account username and the nature of your request in your message so that we can handle it efficiently.
10.2 Response Timeframe
cv4 aims to acknowledge all data protection requests within 5 business days and to resolve them fully within 30 calendar days of receipt. If a request is particularly complex or involves a high volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
10.3 Policy Updates
cv4 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform features, or data processing practices. Where changes are material, registered users will be notified via their registered email address or via a notice posted prominently on the cv4 platform. Your continued use of the cv4 platform following notification of an update constitutes your acceptance of the revised Policy. The current version date is always shown at the top of this page.
Your Privacy, Our Priority
Now that you understand how cv4 handles your data, explore the platform with confidence. Enjoy cricket betting, live casino, slots, and keno — all in a safe, encrypted environment. 21+ only. Play responsibly.